Delivery should be clear before an order is confirmed.
Before placing an order
Check that your destination, preferred item and size are supported. Delivery charges and any available services must be confirmed before payment. Items in your bag are not reserved until the order is placed.
Processing and dispatch
Processing time begins after an order is accepted and the required details are complete. Any item-specific availability or handling time should be confirmed with the store before an order is placed.
Delivery estimates
Transit time depends on the destination, carrier and service. Estimates are not guaranteed arrival dates. Public holidays, remote locations and customs checks may extend a delivery window.
Tracking your parcel
For an accepted order shipped with tracking, use the tracking information supplied by the store or carrier. A label being created does not necessarily mean the carrier has received the parcel.
Address changes
Check your delivery address carefully. If you need a change after ordering, contact the store promptly with your order reference. A change may no longer be possible once the parcel has been dispatched.
Customs and import charges
For international deliveries, check whether import taxes or handling fees are included in the quoted total. Do not assume that a displayed product price includes every destination-specific charge.
Delayed or missing delivery
Keep your order reference and tracking details. Contact the store if a parcel does not arrive within the stated delivery window or tracking shows a delivery you have not received.